Customer Service Representative (CSR) - General Insurance Experts

Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative (CSR) specializing in General Insurance. This is your opportunity to be part of a dynamic team delivering exceptional service to clients across diverse industries. Based in the vibrant city of Bali, you'll be at the heart of our operations, ensuring our clients receive the highest level of support and satisfaction. As a CSR, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and providing tailored solutions to meet their unique needs.

At Cognizant, we believe in continuous learning and growth. This role offers a unique chance to develop your skills in the insurance sector while working with cutting-edge tools and technologies. You'll have the opportunity to work on diverse projects, collaborate with a talented team, and contribute to our mission of delivering innovative solutions to our clients.

If you're passionate about customer service and eager to make a difference in the insurance industry, we invite you to join us in Bali and be part of our journey. With a competitive salary and a supportive work environment, this is your chance to grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and efficient solutions.
• Assist clients with policy applications, renewals, and claims processing.
• Use CRM systems such as Salesforce to manage customer interactions and track service requests.
• Maintain accurate and up-to-date customer records.
• Collaborate with the insurance team to ensure clients receive the best possible service.
• Provide regular updates to clients on the status of their service requests.
• Participate in team meetings and training sessions to stay updated on industry trends and best practices.
• Contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum 2 years of experience in customer service, preferably in the insurance industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel to client locations as required.

🛠️ Keahlian

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