Customer Support Specialist (Desk Call) - Bali

Join our dynamic team as a Customer Support Specialist (Desk Call) in the heart of Bali! This role is perfect for detail-oriented professionals who thrive in fast-paced environments, delivering exceptional service to clients and resolving inquiries with efficiency and care.

At Private Advertiser, we are dedicated to creating memorable experiences for our clients through our exceptional customer service. As a Customer Support Specialist, you will be the first point of contact for our clients, ensuring their needs are met promptly and professionally.

In this role, you will handle inbound calls, address customer inquiries, and provide solutions to ensure client satisfaction. Using our CRM system, you will manage client data, track interactions, and follow up to resolve any issues. This is an opportunity to grow within a supportive team, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls from clients, providing prompt and accurate information.
• Resolve customer inquiries and complaints efficiently, ensuring client satisfaction.
• Manage and update client data in our CRM system, ensuring accuracy and completeness.
• Follow up with clients to ensure all issues are resolved to their satisfaction.
• Collaborate with the sales and marketing teams to provide exceptional customer service.
• Monitor and analyze customer feedback to identify areas for improvement.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a call center environment.
• Proficient in using CRM systems, such as Salesforce or HubSpot.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented with a keen eye for accuracy and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Valid SIM and ability to work in Bali.

🛠️ Keahlian

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